15 279
Participants
1 215
Courses organized since 2007
Net promoter score
(NPS)
90
nps
nps
In response to the question “Would you recommend our services?”, the NPS score is the percentage of customers who rate the likelihood of recommending Pegasus Leadership as 9 or 10 (called “promoters”) minus the percentage rating this likelihood
as 6 or less (called “detractors”) on a scale of 0 to 10. This question is asked in our customer satisfaction survey.